Watch how a global capacity management team managed service levels after multiple bank acquisitions.

Industry leaders are engaging in multichannel integration for some very good reasons. More effective cross-channel strategies lead to more satisfied consumers as well as more efficient, more profitable retail operations. In fact, as the survey indicates, consumers expect integrated multichannel experience from their favorite brands.

This white paper provides valuable insight on how to build an HR strategy that produces results in any economy.

Richard Snow at Ventana Research and Jason Alley of Interactive Intelligence provide insight into the issue of control for those considering moving their contact center to the cloud.

Spending too much of your day on data management? Isilon simplifies data storage even as your company grows, giving you back hours every week.

Integrating SIEM and threat intelligence to mitigate bad actors is essential for having a resilient security posture. The McAfee response is to expand the Security Connected framework by pairing McAfee SIEM and McAfee Global Threat Intelligence.

Read this whitepaper to learn about the 5 best practices for engineering performance management, and understand the do’s and don’ts of metrics management, analytics and reporting in software development environments.

This white paper presented by IDC Health Insights and IDC's Search and Discovery Technologies research practice and sponsored by IBM. Read more of this white paper to gain insight into the value of mining unstructured data in more.

In this white paper, Forrester discusses the 70 criteria evaluation of customer analytics vendors and discuss 6 of the most significant software providers, one including IBM, and scored them. Read on to learn how each vendor fulfills each key point.

Join us for this hands-on, technical VDI Design Workshop where everything from choosing the right broker to zero clients and multi-site design will be discussed and analyzed.

Join us for this hands-on, technical VDI Design Workshop where everything from choosing the right broker to zero clients and multi-site design will be discussed and analyzed.

In today's economy, businesses need to be always-on. In this webcast featuring guest speaker IDC Research Vice President, Mary Johnson Turner, we'll uncover how 2012's biggest trends are impacting Application Performance Management (APM).

Ovum takes a representative group, across new to established leading vendors and provides a SWOT analysis of their solutions, and conducted a comprehensive features assessment with the results summarized in the Ovum APM Rainbow Map.

In this Magic Quadrant, Gartner examines the role of SSL VPNs in remote access and the state of the market. Read this paper to learn how to evaluate the suitability of SSL VPNs in a range of remote-access use cases.

This paper takes a close look at the causes of bottlenecks throughout the delivery chain, and explores an integrated approach that eliminates inefficiencies to boost performance and security.

Learn how successful retail organizations such as Coca Cola and Dell are using business rules management for marketing and merchandising operations programs to achieve customer centricity.

The What, Why and How to Employ NAC to Apply Guest Networking, BYOD (Bring Your Own Device) and Endpoint Security Policies. Many of today's endpoints are neither known nor protected. According to Gartner, enterprises are only aware of 80 percent of the devices on their network. Those 20 percent of unknown devices are inside the perimeter of the network, are unmanaged and provide users with access. They are small, varied and highly mobile, and they are loaded with their own applications, can act as WAPs, and often contain outdated firmware or are jailbroken. Even as the devices are accessing personal applications on the web, they are also accessing corporate resources such as e-mail-all from the very same unmanaged devices, which have not been vetted by the security organization. Smartphones, notebooks, netbooks, iPads, e-readers, gaming consoles and more-the list of personal devices attempting access to employer networks seems to grow every day in what's come to be known as the BYOD (Bring Your Own Device) era in networking.

With tight budgets, it isn't easy to create the operational dexterity needed to thrive in a competitive marketplace. View this demo to find out how IBM® SPSS® solutions for predictive operational analytics help manage physical and virtual assets, maintain infrastructure and capital equipment, and improve the efficiency of people and processes. By using your existing business information, IBM SPSS software can help you: predict and prevent equipment failures that can lead to disruptive, costly downtime; quickly identify and resolve product quality issues to mitigate risks and reduce warranty costs; optimize product assortment planning to increase revenue, reduce working capital requirements and improve the return on inventory investments; and act to retain your best employees by developing predictive attrition models to identify the workers at greatest risk of leaving the organization.

While economic recovery is clearly in process, your capital and operational budgets are still extremely tight. At the same time, your maintenance organization is being pressured to take a stance of zero tolerance toward safety incidents while reducing maintenance costs and minimizing asset downtime. Read this in-depth Aberdeen Group report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactively managing these challenges. You'll learn these techniques for optimizing maintenance and operations-and more: creating a culture of collaboration among teams across your enterprise; empowering decision makers with appropriate, highly accurate metrics; and leveraging predictive management and analytics to manage assets throughout their life cycle.

Databases and information management systems let you describe, categorize, store, modify and analyze data. What if you could do the same with decisions? Your systems could learn from previous choices and manipulate them to fit new parameters to intelligently mold future decisions made by executives, everyday business users and even your systems to optimize outcomes. Read this a specially selected excerpt from James Taylor's new book, "Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics" to discover the guiding principles for building decision management systems that can help your organization differentiate itself from the competition at virtually every decision point.

Following the sale of a company division housing its corporate data center, Source Interlink had to relocate core IT operations. Teaming with CDW, they were able to not only relocate, but lower capital and operating costs, reduce their carbon footprint, and increase efficiency.

Watch the playback on the hidden costs of website Javascript tagging in time, resources, page speed and stability. Hear the benefits of tag management systems and what to look for, plus hear how Sony increased web analytics ROI, while speeding page load.

Your business counts on you for reliable, secure, responsive IT services. It's a nonstop job, with no time off to figure out complex new technologies or wrestle with software solutions designed for larger firms. Virtualization is the way to simplify your IT without unnecessary complexity or cost.

Most CRM systems rely on historical analytics that provide a "rear-view mirror" of your customer relationships, offering little support for the decisions that shape the future. With predictive analytics, you can meet your customers' evolving needs with forward-looking insights that anticipate changes in customer attitudes, preferences, and actions. This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.

If your traditional application delivery controller (ADC) is leaving much to be desired, download this Ptak, Noel & Associates report now to find out why Riverbed® StingrayT solution customers switched from traditional suppliers and to learn how you too can perform application delivery operations more efficiently, manage capacity more cost effectively, and realize new business value with an all-software ADC.